This workflow compares visible bagging with a transaction log.
Check the scan before opening a case
Use a checkout view that shows both scanning and bagging. An item entering a bag is an exception only when the sample transaction has no corresponding scan; an item scanned earlier should not be flagged again.
The example contains one unscanned item. A threshold of one creates a match. Raising the threshold above one follows the no-action branch.
Give the reviewer the transaction context
Keep the bagging observation, transaction reference, timestamp, and clip together. The loss-prevention team needs to review a specific mismatch.
Choose where the exception goes
The sample can open an exception case in the Operations desk or add an entry to the Shift journal.
Use the walkthrough below to compare the two camera views and inspect each destination.