Solutions / Loss prevention

Record unscanned items and inventory exceptions.

Compare what enters the bag with what was scanned. Save the transaction reference and clip so the loss-prevention team can review the mismatch.

What to check

Check the transaction before flagging an unscanned item.

01
Use a camera view that shows scanning and bagging.
02
Check whether the bagged item has a matching POS scan, including an earlier scan.
03
Open a case with the transaction and clip for the store team to review.

Convenience retail & fuel

When an item is bagged without a scan, save the clip and open a loss-prevention case.

Create an exception case and attach the event reference.